Refunds are only issued for quality-related issues with our products. You must report any quality concerns within 48 hours of receiving your item.

What qualifies as a quality issue?

• Manufacturing defects
• Print quality problems
• Peeling or cracking designs
• Product damage upon arrival
• Production errors

How do I request a refund?
If you discover a quality issue:

1. Contact us within 48 hours of receiving your item
2. Send clear photos showing the defect
3. Include your order number
4. Provide a brief description of the issue
5. We will respond within 1-2 business days

What is NOT eligible for refund?

• Change of mind
• Incorrect size selection
• Color preference changes
• Damage from improper care
• Normal wear and tear
• Items reported after 48 hours
• Custom/personalized orders

How are approved refunds processed?

• Refunds go back to original payment method
• Processing time: 3-5 business days
• Store credit may be offered as an alternative

• What is considered a custom order?

Any personalized items, made-to-order designs, custom embroidery, sublimated apparel, or items specifically created based on your specifications.

• Can I return my custom order?

Custom orders are final sale and cannot be returned due to their personalized nature. This ensures I can maintain competitive pricing and continue offering customized products.

• What if my custom item arrives damaged or defective?

If your item arrives with manufacturing defects, significant design differences from the approved proof, or obvious production errors, contact us within 48 hours with photos and your order number.

• What happens before my custom order goes into production?

You'll receive a digital proof for review and approval. Production only begins after you provide written approval of the design proof.

• What if I want to make changes to my custom order?

Changes can only be made before production begins. Once you've approved the design proof and production starts, we cannot make alterations.

• What issues aren't covered under the return policy?
  • Changes of mind after approval
  • Size selection errors
  • Minor color variations due to screen differences
  • Design preferences after approval
  • Buyer's remorse

How do you handle quality issues?
If there's a quality issue, we offer:

• Replacement for defective items
• Partial refund for minor issues
• Full refund for significant manufacturing errors
• Store credit for future purchases

How do I report an issue with my custom order?

1. Contact us within 48 hours of receiving your order
2. Send clear photos of the issue
3. Include your order number
4. We'll respond within 2 business days

What's the best way to ensure I'm happy with my custom order?
Review your design proof carefully before approval, check all specifications, and confirm sizes using our size charts. We're happy to answer any questions before production begins.

How do I contact you about my custom order?
Email us at [help@craftvibez.com] with your order number and details about your inquiry.