questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Creation Timeframe
Technical Questions
Contact Questions
1. General Questions
Any personalized items, made-to-order designs, custom embroidery, sublimated apparel, or items specifically created based on your specifications.
Can I return my custom order?
Custom orders are final sale and cannot be returned due to their personalized nature. This ensures I can maintain competitive pricing and continue offering customized products.
What if my custom item arrives damaged or defective?
If your item arrives with manufacturing defects, significant design differences from the approved proof, or obvious production errors, contact us within 24 hours with photos and your order number.
How do I report an issue with my custom order?
1. Contact us within 24 hours of receiving your order
2. Send clear photos of the issue
3. Include your order number
4. We'll respond within 24 hours.
What issues aren't covered under the return policy?
Changes of mind after approval, Size selection errors, Minor color variations due to screen differences, Buyer's remorse.
2. Returns and Exchanges
Returns Policy
Refunds are only issued for quality-related issues with our products. You must report any quality concerns within 48 hours of receiving your item.
What qualifies as a quality issue?
• Manufacturing defects
• Print quality problems
• Peeling or cracking designs
• Product damage upon arrival
• Production errors
How do you handle quality issues?
If there's a quality issue, we offer:
• Replacement for defective items
• Partial refund for minor issues
• Full refund for significant manufacturing errors
• Store credit for future purchases
What's the best way to ensure I'm happy with my custom order?
Review your design proof carefully before approval, check all specifications, and confirm sizes using our size charts. We're happy to answer any questions before production begins.
How do I contact you about my custom order?
Email us at [help@craftvibez.com] with your order number and details about your inquiry.
From Start to Finish
How long does it take to ship a custom order?
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
Order status & history
Tracking an Order
Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Email Me
For Custom Order Request:
custom@craftvibez.com
Orders, Questions, Etc: help@craftvibez.com
You can also send me a message on Facebook, or Instagram! Please allow 1-4 hours for a reply!
MON-FRI: 10am to 8 pm PT
SAT: 12pm to 9pm PT
SUN: CLOSED to process orders
Chat!
You can also send me a message on Facebook, or Instagram! Please allow 1-4 hours for a reply!
MON-FRI: 10am to 8 pm PT
SAT: 12pm to 9pm PT
SUN: CLOSED to process orders
